Terms & Conditions
Effective Date: 27 August 2026
Welcome to Shiv Shakti Narmada Shivling. These Terms & Conditions explain the basic rules for using our website, making enquiries, and purchasing our products.
By using the website, contacting us, or placing an order, you agree to these Terms.
1. Business Information
Business Name: Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship
Address:
36 Kanapur, District Khargone
Madhya Pradesh – 451113, India
Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com
2. Our Products
We provide physical Narmadeshwar Shivling and related worship products for purposes such as:
Home puja
Personal worship
Temple use
Larger installation requirements
Product size, appearance, and availability may vary depending on the individual product.
Narmadeshwar Shivling is a religious worship product. We do not guarantee any specific spiritual, medical, financial, astrological, or life-changing outcome from its use.
3. Natural Stone Variation
Our Shivling products may be made from natural stone. Therefore, individual pieces can naturally differ in:
Colour
Shape
Texture
Natural markings
Lines and patterns
Overall appearance
Photographs shown on the website may not exactly match the natural characteristics of the individual piece supplied. Such normal variations are not considered defects.
4. Product Availability
We make reasonable efforts to keep product information and availability updated. However, a particular product or size may become unavailable without prior notice.
For specific sizes, large orders, or special requirements, customers should confirm availability with us before placing an order.
5. Product Pricing
Prices may be displayed or communicated in Indian Rupees (INR).
The applicable price is the price confirmed at the time of the order.
Shipping or transportation charges may apply separately depending on the product and delivery location.
We reserve the right to correct pricing or product information errors when necessary.
6. Orders and Confirmation
Customers may contact us through available website forms, WhatsApp, phone, or other communication channels.
Before confirming an order, we may verify:
Product availability
Required size
Customer details
Delivery address
Shipping requirements
Payment details
An enquiry or request does not automatically constitute an accepted order. The order is considered confirmed after the relevant details have been verified.
7. Payment
Depending on the product and delivery location, available payment options may include:
Online payment
UPI
Bank transfer
Cash on Delivery for eligible orders
COD availability may depend on product size, order value, delivery location, and courier serviceability.
8. Shipping and Delivery
We provide shipping support across India, subject to courier and transportation availability.
Delivery time can vary depending on:
Product preparation
Destination
Courier operations
Product size and weight
Weather or transport conditions
Regional restrictions
Any delivery timeframe provided is an estimate and not a guaranteed delivery date.
Tracking details may be shared after dispatch where tracking is available.
9. Checking the Product on Delivery
Customers are advised to inspect the package after delivery.
If the parcel appears damaged, customers should take photographs or videos of the packaging and product and contact us as soon as possible.
Damage-related requests are handled according to our applicable Return, Refund & Cancellation Policy.
10. Returns, Refunds and Replacements
Returns, replacements, cancellations, and refunds are subject to our Return, Refund & Cancellation Policy.
A replacement may be considered in situations such as:
Transit damage
Wrong product received
Significant defect present at delivery
Natural differences in stone appearance, change of mind, or personal preference generally do not qualify for a return or refund.
11. Order Cancellation
Customers may request cancellation before dispatch.
Once an order has been handed over to a courier or transport provider, cancellation may no longer be possible.
Any eligible refund will be processed according to our Return, Refund & Cancellation Policy.
12. Customer Responsibilities
Customers are responsible for providing correct:
Name
Mobile number
Delivery address
PIN code
Product and size details
If incorrect or incomplete information causes delivery failure, delay, or additional shipping requirements, the customer may be responsible for the resulting charges.
13. Website Use
The website must be used only for lawful purposes.
Users must not:
Attempt unauthorized access
Introduce harmful software or code
Misuse website functionality
Conduct fraudulent activities
Copy website content for commercial purposes without permission
Misrepresent our business or services
We may restrict access where the website is being misused.
14. Website Content and Intellectual Property
Website content including text, product descriptions, photographs, graphics, logos, videos, and other original materials belongs to Shiv Shakti Narmada Shivling or is used with appropriate permission.
Such content should not be copied, reproduced, or commercially reused without permission, except where permitted by applicable law.
15. Website Availability
We try to keep our website and information available and updated. However, temporary interruptions may occur because of maintenance, hosting problems, technical issues, software updates, network problems, or other circumstances beyond our control.
Website content, product listings, and features may be changed or updated when required.
16. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect losses resulting from circumstances such as:
Courier or transportation delays
Incorrect customer information
Events beyond our reasonable control
Temporary website or technical issues
Customs or destination-related restrictions
Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded.
17. International Orders
Where international shipping is available, customers are responsible for understanding the import rules of their destination country.
International shipments may involve customs procedures, import duties, local taxes, clearance charges, or other requirements.
These requirements may be separate from the product price and shipping charges.
18. Privacy
Customer information collected through enquiries, orders, forms, or communication channels is handled according to our Privacy Policy.
19. Changes to These Terms
We may update these Terms when our business practices, products, website features, or legal requirements change.
Any revised Terms will be published on this page with a new effective date.
20. Governing Law
These Terms are governed by the applicable laws of India.
Subject to applicable law, disputes relating to our website, products, or orders shall fall under the jurisdiction of the competent courts in Khargone, Madhya Pradesh, India.
21. Contact Us
For questions regarding our products, orders, website, or these Terms, please contact:
Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship
Address:
36 Kanapur, District Khargone
Madhya Pradesh – 451113, India
Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST