Effective Date: 27 August 2026

At shivshaktinarmadashivling.com, operated by Shiv Shakti Narmada Shivling, we respect the privacy of our visitors and customers. This Privacy Policy explains how information may be collected and used when you visit our website, contact us, submit an enquiry, or place an order.

1. Business Information

Business Name: Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship

Address:
36 Kanapur
District Khargone, Madhya Pradesh – 451113, India

Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com
Website: shivshaktinarmadashivling.com

2. Information We May Collect

Depending on your interaction with our website, we may collect:

Name
Mobile number
Email address
Delivery address
Product or order details
Information submitted through enquiry forms
Details shared through WhatsApp, phone, or email
Basic browser, device, and website usage information

We collect information primarily to respond to enquiries, process orders, arrange delivery, and provide customer support.

3. How We Use Your Information

Information provided by customers may be used to:

Respond to product enquiries
Confirm product availability and requirements
Process and manage orders
Verify delivery details
Share dispatch and tracking updates
Provide customer assistance
Handle eligible returns, replacements, cancellations, or refunds
Improve website functionality
Maintain necessary business and transaction records
Meet applicable legal or accounting requirements

We do not sell customer personal information as part of our regular business activities.

4. Order and Contact Information

When you enquire about or purchase a Narmadeshwar Shivling, we may require details such as your name, mobile number, delivery address, product requirement, and other information necessary to complete the request.

Providing accurate information helps us communicate with you and arrange delivery correctly.

5. Payment Information

Where online payment options are provided, payments may be processed through third-party payment gateways or authorized payment providers.

We do not intend to store complete card numbers, UPI PINs, banking passwords, or similar payment credentials on our website servers.

Payment providers may handle payment information according to their own terms and privacy policies.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand general visitor activity.

If analytics services are enabled, information such as browser type, device information, pages visited, traffic source, and general website interaction may be collected.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. WhatsApp, Phone and Email

Customers may contact us through WhatsApp, phone, email, or other communication options available on the website.

Information shared during these conversations may be used for:

Product enquiries
Size and availability discussions
Order confirmation
Customer support
Dispatch and delivery communication

We do not intentionally share customer conversations with unrelated parties unless required for service fulfilment or by law.

Third-party services such as WhatsApp may have their own privacy policies and terms.

8. Sharing Information

Limited customer information may be shared with service providers when necessary, including:

Courier and logistics partners
Transport providers
Payment service providers
Website or technical service providers
Government or legal authorities where required

Only information reasonably necessary for the relevant purpose is intended to be shared.

9. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

10. Information Retention

Customer information may be retained as reasonably necessary for:

Completing orders
Customer support
Returns and refunds
Business and transaction records
Accounting and tax requirements
Legal or regulatory obligations

When information is no longer required, it may be deleted or securely disposed of where reasonably practicable.

11. Your Privacy Requests

Subject to applicable law, customers may contact us to request assistance regarding their personal information, including:

Access to relevant information
Correction of inaccurate information
Deletion where legally permitted
Withdrawal of consent for certain communications

Some information may need to be retained where required by law or for legitimate business purposes.

Email: shivshaktinarmadashivling@gmail.com
Phone: +91 7697515521

12. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, or other third-party resources.

Once you access an external website, its own privacy policy and terms may apply. We are not responsible for the privacy practices of websites that we do not control.

13. Children’s Privacy

Our website is intended for a general audience. We do not knowingly collect personal information from children under 18 for independent purchases or accounts without appropriate parental or guardian involvement.

14. Website Enquiries

Information submitted through contact forms, enquiry forms, WhatsApp buttons, or similar features may be used to respond to the specific request.

For example, if you provide your mobile number to enquire about a particular Shivling size, we may use that number to contact you regarding your enquiry.

15. Policy Updates

We may update this Privacy Policy when our website, services, business practices, or applicable requirements change.

Any revised version will be published on this page with a new effective date.

16. Contact Us

For privacy-related questions or requests, please contact:

Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship

Address:
36 Kanapur
District Khargone, Madhya Pradesh – 451113, India

Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com
Website: shivshaktinarmadashivling.com

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST