Effective Date: 27 August 2026

This Return, Refund & Cancellation Policy applies to orders placed through Shiv Shakti Narmada Shivling. It explains the circumstances in which an order may be cancelled and when a return, replacement, or refund may be considered.

Since our Shivling products are made from natural stone, each piece may have its own natural shape, colour, texture, markings, and overall appearance.

1. Business Information

Business Name: Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship

Address:
36 Kanapur, District Khargone
Madhya Pradesh – 451113, India

Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com

2. Natural Stone Variations

Natural stone products are not identical. Differences may occur in:

Shape and size
Colour and tone
Surface texture
Natural lines and markings
Stone patterns
Overall appearance

These natural characteristics are generally not treated as defects and do not by themselves qualify for a return or refund.

The delivered product may therefore have a slightly different appearance from website photographs.

3. When We May Accept a Return or Replacement

A return or replacement request may be reviewed when:

The product is damaged during transportation.
The wrong product is delivered.
A significant defect is noticed immediately after delivery.

Requests are subject to verification.

Where applicable, the product should remain unused and in the condition in which it was received, with original packaging where available.

4. Reporting Transit Damage

Please check the parcel soon after delivery.

If you notice damage:

Photograph the package before opening it, where possible.
Take photos or video while opening the parcel.
Clearly photograph the damaged product.
Contact us within 24 hours of delivery.

Please provide your order number, name, delivery date, and photographs/videos of the issue.

Requests reported after 24 hours may not qualify for replacement review.

5. Cases Generally Not Covered

Returns or replacements will generally not be accepted for:

Change of mind after delivery
Preference regarding natural stone appearance
Normal colour, texture, or pattern differences
Natural markings or characteristics of the stone
Incorrect size selected by the customer
Incorrect product selected by the customer
Damage caused after delivery through improper handling, storage, installation, or use
Products modified or damaged by the customer
International shipments after customs clearance
6. Replacement Procedure

After receiving the required details and supporting evidence, we will review the request.

If approved, we may offer:

The same or an equivalent replacement, subject to availability; or
Another product of comparable value after discussion with the customer.

In some cases, the original product may need to be returned before a replacement is sent.

Please do not send a product back without receiving confirmation and return instructions from us.

7. Refunds

A refund may be considered when:

A prepaid order is cancelled before dispatch.
A valid damage or wrong-product claim is approved but replacement is not possible.
A product becomes unavailable after payment has been received.

All refunds are subject to review and approval. Submitting a refund request does not automatically mean that a refund will be approved.

8. Refund Processing Time

Approved refunds are generally processed through the original payment method where possible.

Typical processing time:

UPI / Bank Transfer: 3–7 business days
Card / Payment Gateway: 5–10 business days

The final credit time may depend on the bank or payment provider.

9. Cash on Delivery

For COD orders, payment is collected when the shipment is delivered.

Customers are requested to accept orders that they have confirmed. Repeated refusal or non-acceptance of COD shipments may affect COD availability for future orders.

For an approved transit-damage or wrong-product claim, replacement assistance may be provided according to this policy.

10. Order Cancellation
Before Dispatch

Customers may request cancellation before the order is dispatched.

Cancellation requests should be made as early as possible because preparation and packing may begin soon after order confirmation.

After Dispatch

Once the shipment has been handed over to the courier or transport provider, cancellation may no longer be possible.

Eligible prepaid cancellations approved before dispatch will be refunded according to the applicable refund timeline.

11. Return Shipping

For an approved return involving verified transit damage or an incorrect product, we will provide the applicable return instructions.

For requests outside the situations covered by this policy, return shipping costs may be the customer’s responsibility.

Do not send any product back without prior confirmation from our team.

12. International Orders

International shipments may involve customs procedures, import duties, local taxes, documentation, and destination-country regulations.

Such requirements and delays are generally outside our direct control.

Any return, replacement, or refund request relating to an international order will be reviewed according to the circumstances of that order.

13. Customer Responsibility

Customers are responsible for providing accurate information while placing an order, including:

Full name
Complete delivery address
Correct mobile number
Correct product selection
Correct size selection

Incorrect or incomplete information may cause delivery delays or additional shipping requirements.

14. Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship

Address:
36 Kanapur, District Khargone
Madhya Pradesh – 451113, India

Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Please keep your order number and delivery details available when contacting us so that we can review your request efficiently.