Shipping & Delivery Policy
Effective Date: 23 August 2026
This Shipping & Delivery Policy explains how orders placed through shivshaktinarmadashivling.com are processed, packed, dispatched, and delivered.
The website is operated by Shiv Shakti Narmada Shivling, an individual proprietorship based in Madhya Pradesh, India.
1. Business Information
Business Name: Shiv Shakti Narmada Shivling
Owner: Mukesh Birla
Business Type: Individual Proprietorship
Address:
36 Kanapur, District Khargone
Madhya Pradesh – 451113, India
Phone: +91 7697515521
Email: shivshaktinarmadashivling@gmail.com
2. Shipping Availability
We provide shipping services to customers across India.
International shipping may also be available for selected countries, depending on courier availability, destination restrictions, customs requirements, and the nature of the product.
Shipping availability may vary depending on product size, weight, destination, and transportation requirements.
3. Order Processing
Once an order has been confirmed, we begin the necessary steps for product verification, preparation, packing, and dispatch.
Our general processing estimates are:
Regular Home Shivling Orders: 1–3 business days
Large Temple or Custom-Size Orders: 3–10 business days
Bulk / Multiple-Quantity Orders: Processing time may vary according to quantity, product availability, and packaging requirements
Business days generally exclude Sundays and applicable public holidays.
For larger or specially prepared orders, the expected processing schedule may be communicated separately before dispatch.
4. Order Dispatch
After the order has been packed and handed over to the applicable courier or transport partner, the customer may receive a dispatch notification through WhatsApp, SMS, email, or another available communication channel.
Where tracking is available, the dispatch information may include:
Order reference
Courier or transport partner
Tracking or consignment number
Available delivery estimate
The availability of tracking depends on the shipping method used for the order.
5. Estimated Delivery Time
Delivery time depends on the destination, courier network, product size, transport method, and other circumstances.
Domestic Deliveries
Indicative delivery periods after dispatch may be:
Major / Metro Locations: Approximately 3–7 business days
Other Cities and Towns: Approximately 4–9 business days
Remote or Less-Accessible Locations: Approximately 5–12 business days
These are general estimates and are not guaranteed delivery deadlines.
International Deliveries
International shipments may generally take around 7–21 business days after dispatch, depending on the destination and shipping method.
Customs clearance and local delivery procedures can extend the actual delivery period.
6. Product Packaging
Because Shivling products are stone items and may be heavy or fragile depending on their size, we take reasonable precautions while preparing shipments.
Depending on the product, packaging may include:
Protective wrapping
Cushioning material
Internal protection
Strong outer packaging
Additional reinforcement for heavier items
Special handling or heavy-duty packaging for larger products
The packaging method may vary according to the product’s size, weight, shape, and transportation requirements.
7. Tracking Information
When a trackable shipping service is used, the tracking or consignment number may be shared with the customer after dispatch.
Courier tracking systems may take some time to show the first movement after a shipment is handed over.
If tracking information does not update immediately, customers are advised to allow approximately 24–48 hours for the courier system to register the latest scan.
For assistance with available tracking information, contact:
8. Delivery Delays
Although we make reasonable efforts to process and dispatch orders within the expected timeframe, delivery may take longer because of circumstances outside our direct control.
Possible causes include:
Heavy rainfall or severe weather
Floods or other natural events
Transport disruptions
Courier network delays
Public holidays
Regional restrictions
Remote-area routing
Operational issues with logistics providers
Customs processing for international shipments
Where possible, we will assist customers with available shipment information and tracking details.
9. Incorrect Address or Failed Delivery
Customers must provide a complete and accurate delivery address when placing an order.
This includes the correct:
Name
House/shop or location details
Village, town or city
District and state
PIN code
Mobile number
If an order cannot be delivered because of incorrect or incomplete information, repeated failed delivery attempts, or customer unavailability, the shipment may be returned by the courier.
Any additional shipping or re-dispatch costs resulting from such circumstances may be payable by the customer.
10. Cash on Delivery
Cash on Delivery may be available for selected products and eligible delivery locations.
COD availability can depend on:
Product type
Order value
Product weight or size
Delivery location
Courier serviceability
Previous order or delivery circumstances
For large, heavy, custom, or special orders, advance payment or another payment arrangement may be required before dispatch.
Customers placing COD orders should remain available to receive the shipment and make the required payment.
Repeated refusal of confirmed COD shipments may affect COD availability for future orders.
11. International Shipping
International customers should be aware that shipments may be subject to the rules of the destination country.
Depending on the destination, the customer may be responsible for:
Import duties
Customs charges
Local taxes
Customs clearance fees
Documentation requirements
Other charges imposed by local authorities
Such charges are generally separate from the product price and shipping amount unless specifically stated otherwise.
Customers are responsible for ensuring that the ordered product can legally be imported into their destination country.
12. Damaged Package at Delivery
Customers are advised to inspect the parcel when it arrives.
If the package appears damaged, please take reasonable evidence before and during opening.
For a damaged shipment:
Photograph the outer packaging before opening, if possible.
Take photographs or video while opening the parcel.
Photograph or record the condition of the product.
Contact us within 24 hours of delivery.
Provide the order number along with the photographs/videos.
Damage-related requests are reviewed according to our Return, Refund & Cancellation Policy.
Customers should not dispose of the original packaging until the matter has been reviewed.
13. Delivery Attempt and Customer Availability
Customers should ensure that someone is available at the delivery address to receive the shipment.
If the courier makes multiple unsuccessful delivery attempts because the recipient is unavailable, the shipment may be returned to the sender.
In such cases, additional charges may apply if re-dispatch is requested.
14. Delivery Estimates and Disclaimer
All delivery timelines stated on this website are estimated timeframes only.
Actual delivery may vary because of courier operations, destination conditions, weather, transport availability, customs procedures, or other circumstances beyond our reasonable control.
We do not guarantee delivery on a particular date unless a separate written commitment has been specifically provided for the relevant order.
15. Relationship With Courier Partners
Orders are transported through third-party courier, logistics, or transportation providers.
Once a shipment has been handed over to the selected logistics partner, transit-related movement and delivery operations are handled by that provider.
We will provide reasonable assistance with available tracking or shipment information when customers contact us regarding a delayed or undelivered parcel.
16. Contact for Shipping Support
For questions regarding order processing, dispatch, tracking, delivery, or shipping arrangements, please contact:
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST